01

HX Seminar Series — Miami

Host & Speaker · HX Seminar Series

HX Seminar Series — Miami

Healthcare CX

Miami, FL2025

02

HX Seminar Series — Atlanta

Host & Speaker · HX Seminar Series

HX Seminar Series — Atlanta

Healthcare CX

Atlanta, GA2023

03

How to get better at human care

LISTEN ↓

Guest · Outcomes Rocket

How to get better at human care

Healthcare

Spotify2019

04

How can today's healthcare consumer shape your engagement efforts

Speaker · The Leader's Board

How can today's healthcare consumer shape your engagement efforts

Healthcare

Charleston, SC2021

05

Into the Void: learnings from a start-up's people, problems & processes

Keynote · FTSI Strategic Leadership Summit

Into the Void: learnings from a start-up's people, problems & processes

Entrepreneurship

Palm Springs, CA2021

06

Docent Health & an intro to health plan membership design

AUDIO ↓

Speaker · Health Plan Innovation Roundtable

Docent Health & an intro to health plan membership design

Healthcare

Virtual2020

07

Personalizing care to improve outcomes

PDF ↓

Speaker · AVIA Medicaid Transformation

Personalizing care to improve outcomes

Healthcare

Virtual2019

08

Maps to Success: experience mapping for patient, staff & provider

PDF ↓

Keynote · Patient Experience Summit

Maps to Success: experience mapping for patient, staff & provider

Healthcare

Las Vegas, NV2018

09

Healthcare & the experience economy

Panel Moderator · HubWeek

Healthcare & the experience economy

Healthcare

Boston, MA2017

10

Transforming & converging digital & physical channels

PDF ↓

Keynote · BAI Global Conference

Transforming & converging digital & physical channels

Banking

Las Vegas, NV2015

11

How sweeping generational shifts & radical software platforms drive CX transformation

PDF ↓

Keynote · PayThink Annual Conference

How sweeping generational shifts & radical software platforms drive CX transformation

Banking

Las Vegas, NV2015

12

How the consumer revolution is reimagining digital & physical channels

Keynote · CX Banking & Global Branch

How the consumer revolution is reimagining digital & physical channels

Banking

Mexico City, MX2014

13

Technology & the transforming banking industry

Technical Presenter · U.S. Office of Financial Institutions Policy

Technology & the transforming banking industry

Banking · Policy

Washington, DC2014

14

Creating a profitable omnichannel experience

Keynote · New England Financial Marketing Assn.

Creating a profitable omnichannel experience

Banking

Bar Harbor, ME2014

15

NCR Annual Investor Day

Technical Presenter · New York Stock Exchange

NCR Annual Investor Day

Investor Relations

New York, NY2012—13