“…What do smart brands like Disney, Clear, The Standard Hotels, and Docent Health have in common? They all know that language matters, and they focus on the tiniest nuances of how they communicate and engage with their customers…because it can make all the difference!”
Read More“…In an era of digitization, the right analog experience – a book, a letter, a watch, or an LP – can be more meaningful to a consumer's soul than the virtues of simplicity, speed, or ubiquity.”
Read More"...The San Francisco-based mobile app, which has drawn legions of users for its friendly interface and slick ability to book last minute hotel rooms at discounted rates, has just expanded a feature which may reshape how numerous industries think about human touch and customer service.
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